Shipping policy
PROCESSING
Typical processing includes orders processed + shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays.
We are unable to guarantee changes once an order is placed, however if you need a hand, please email mtviewcandleco@gmail.com with as many details as possible and we'll try our best.
DOMESTIC SHIPPING
Enjoy FREE SHIPPING on all orders within the contiguous U.S. over $150.
Once picked up and scanned in by our carrier, transit times will vary depending on shipping method + delivery destination.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48-72 hours once a label has been created.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
SHIPPING TIMES
Please be aware shipping times vary and estimated delivery dates are just estimates. There are no guaranteed delivery dates, so please plan ahead appropriately. We do our best to ship orders quickly but have no control after handing off to a carrier. Also, keep in mind delivery times are based on business days.
This is our carrier's shipping policy, and once a package is shipped from our HQ, delivery is unfortunately out of our hands. For more info or help with your order, email mtviewcandleco@gmail.com
CURRENTLY SHIPPING TO:
U.S.