Last Updated: 11.03.25

General

At Mountain View Candles, we believe everyone should be able to enjoy our website and products, regardless of ability. We understand that each person’s experience and needs are unique. What works for one individual may not for another, so we continue to make reasonable efforts to enhance accessibility wherever possible.

Our efforts take into account:
a) the size and resources of our small business,
b) the technical limitations of existing platforms and third-party apps, and
c) our current understanding of our customers’ needs.

To help us maintain and improve accessibility, we have consulted professionals and followed available guidance with the goal of creating a more inclusive and user-friendly experience.

Accessibility on Our Website

We strive to ensure that our website and digital experiences are designed to be accessible to as many visitors as possible. Our site includes features intended to assist users with disabilities and supports most standard browser-based accessibility tools.

If you experience any difficulty accessing our website or any of its content—even after using your browser’s built-in accessibility features—please contact us. We will do our best to help or provide the information you need in an alternative format.

Disclaimer

While we aim to maintain an accessible website, accessibility is an ongoing effort. From time to time, we will update or modify our site to improve both usability and accessibility as resources and technology allow.

We welcome feedback and suggestions that can help us continue to improve accessibility for all users.

Third-Party Applications

Our website may include third-party tools or “plug-ins” (for example, social media feeds, videos, or chat features). Because we do not control the structure of these applications, some functions may not be fully accessible to every user or assistive technology.

Additionally, users may access our site through technologies we do not control—such as outdated browsers, mobile devices, or screen readers—which may affect performance. We appreciate your understanding and encourage you to reach out if you encounter an issue so we can address it as soon as possible.

Video Content

When videos appear on our website, we aim to include closed captioning or a text alternative to ensure accessibility for all visitors.

We’re Here to Help

If you have trouble viewing, navigating, or interacting with any part of our website due to a disability—or if you need assistance with any of our products or content—please reach out to us directly here.

Please describe the nature of the accessibility issue, the page or feature you were using, and any assistive technology you were using (if applicable). We will review your message and respond as soon as possible.

Your privacy will always be respected. You do not need to provide personal details beyond what is necessary for us to address your concern.